服务宗旨
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1、努力为用户提供持续满意的服务支持,以服务提升产品价值;
Make great  efforts  to  supply the continously satisfactory service and support to the consumers so as to improve products value through service
2、全天候、全方位服务,一切以保障产品正常运营为目标;
All-day andall-inclusive service,and to guarantee the products run normally is our target 3、四个24小时全天候服务;
Four24 hours all-day service
4、维修、服务实行24小时值班;
24hours on duty about maintenance and serrvice
5、客户来人、来电、来函24小时内及时给予接待处理;
Respones and dispcse and customer' visit,calls and emails within 24 hours in time
6、客户质量保修和紧急调件24小时内落实;
Dispose the customer' s quality maintenance and emergency parts allocation and transfer within 24 hours
7、客户故障救援,在接到信息起24小时到达现场(边远地区除外)
Arrive in the field within 24 hours on the receipt of information for customer' s malfunction aid(except for the backcountry area)
8、一般问题:当时明确答复处理意见;
General problem:reply the disposal idea definitely at once
9、重大问题:24小时内明确答复处理意见;
Significant problem:reply the disposal idea definitely within 24 hours
10、用户来人:派专人办理;
Customer' s vistoting:transact by special staff
11、技术支援:对大客户提供上门技术培训和技术咨询;
Technical aid:supply visiting technology training and consultation for senior customers
12、紧急故障求援:当时明确答复处理意见并电话跟踪处理,直至完善。
Emergency malfunction aid:response and reply the disposal idea definitely at once and follow up by phone upright and perfect
 

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